Terms & Conditions
TERMS & CONDITIONS
• Shipments to Alaska, Hawaii, Virgin Islands and Puerto Rico may require additional payment and shipping time.
• Store credit may be issued for items out of stock. Refunds for out of stock items will be issued upon request.
• In the event that your order cannot be shipped, you will be contacted by one of our customer service representative.
• Orders will be processed and shipped within 7 business days. KIBO is closed on weekends and all major holidays.
• You will receive an email confirmation with tracking information when your order is shipped.
• KIBO reserves the right to cancel any order that appears suspicious or fraudulent. All fraudulent transactions will be reported to proper authorities.
• Regarding packages that are marked delivered by the carrier, either USPS, CanadaPost or DHL, UPS, FedEx, Purolator, KIBO is not liable for lost packages.
• If you encounter any fulfillment issues with your order, you have 14 days from delivery date to contact us to request a resolution.